Shopping
Do you have a minimum order?
We do not have a minimum order requirement. Whether you're purchasing a single item or multiple items, you are welcome to place an order with us. We believe in providing flexibility to our customers and strive to accommodate orders of all sizes.
HOW DO I KNOW IF YOU HAVE AN ITEM IN STOCK?
To check the availability of an item, simply visit our website and navigate to the product page of the item you're interested in. Once there, look for the 'Availability' indicator above the Add to Cart section. In-stock items will be marked as 'In Stock', indicating they are readily available for purchase.
Additionally, we offer special-order items, such as equipment, that may not be in our immediate inventory. These items will be marked with a 'Special Order' indicator, accompanied by a lead time estimate. This estimate informs you of the expected time it will take for the item to be available for shipment.
How can I find a specific product?
To find a specific product, simply use our search bar at the top of the page by entering keywords related to the product. You can also browse through categories or use filters to narrow down your search. If you need further assistance, feel free to contact our customer service team at shop@vacalon.com or 800.729.8192.
How do I use a coupon code?
To use a coupon code, proceed to the checkout page after adding items to your cart. Click on the 'Apply a coupon code' button, then enter the code as it appears and click 'Apply'. The discount will then be applied to your order.
What if I have trouble placing an order?
If you encounter any difficulties while placing an order, please don't hesitate to email our customer service team at shop@vacalon.com, or call 800.729.8192 for immediate assistance between 9:00 am to 4:00 pm (Eastern Time).
Payment
What forms of payment do you accept?
We accept several forms of payment to make your shopping experience convenient. You can pay for your order using major credit cards such as Visa, Mastercard, American Express, and Discover. Additionally, we also accept payments through PayPal for added flexibility. Rest assured, all transactions on our website are secure, ensuring your payment information remains safe.
Shipping
When will my order ship?
We try to process and ship orders as quickly as possible. Typically, orders that are placed before 12 pm (Eastern Time) are shipped out the same day. Once your order has been shipped, you will receive a confirmation email containing tracking information, allowing you to monitor the progress of your delivery. If you have any specific concerns about the timing of your shipment, please don't hesitate to reach out to our customer service team.
How long will it take to receive my order?
Delivery times vary depending on your location and the shipping method chosen at checkout. For example, our Free Shipping option ships with the most economical service available and may take up to 7 days for delivery (excluding weekends and holidays). Please note that unforeseen circumstances, such as weather delays, may affect delivery times.
What shipping carriers do you use?
We use UPS, FedEx and USPS for our small package shipments. Larger shipments may be made by one of our LTL freight carriers.
Do you offer expedited shipping methods?
Yes, we do offer expedited shipping options for customers who require faster delivery. During the checkout process, you will have the opportunity to select from a range of shipping options, including expedited shipping methods. These options may include express or overnight delivery services, depending on your location. Please note that expedited shipping methods may incur additional costs, which will be clearly displayed during the checkout process.
If you have any specific questions about expedited shipping or need assistance with selecting the best option for your needs, please feel free to reach out to our customer service team at shop@vacalon.com or 800.729.8192.
Customer Service
How can I change or cancel my order?
If you need to change or cancel your order, please contact our customer service team as soon as possible at shop@vacalon.com or 800.729.8192. We'll do our best to accommodate your request, but please note that once an order has been processed and shipped, we may not be able to make changes or cancellations.
How do I track my order?
After your order ships, we'll send you an email containing a tracking number, allowing you to monitor its progress. If you've created an account on our website, you can also log in to check the status of your order at any time. If you have any questions about tracking your order or need further assistance, please feel free to contact our customer service team.
I received a damaged item.
We apologize for any inconvenience caused by receiving a damaged item. Please contact our customer service team immediately at shop@vacalon.com or 800.729.8192 to report the issue. To assist us in resolving the problem quickly, please provide your order number and details about the damaged item. We may request photos of the damage to better assess the situation and expedite the resolution process. Rest assured, we will work swiftly to replace the damaged item or offer a suitable solution according to our return and exchange policy. Your satisfaction is our priority, and we appreciate your understanding.
I received the incorrect item.
We apologize for any inconvenience caused by receiving the incorrect item. Please contact our customer service team immediately at shop@vacalon.com or 800.729.8192 to report the issue. Kindly provide your order number and details about the item you received incorrectly. We'll work quickly to rectify the mistake by arranging for the correct item to be sent to you as soon as possible.
An item was missing from my order.
If an item is missing from your order, please check your packing slip for details. Sometimes items may be on back-order or shipped separately. If you still can't find the item, contact our customer service team at shop@vacalon.com or 800.729.8192 with your order number and missing item details. We'll swiftly resolve the issue by shipping the item or providing a refund.
My order never arrived.
If your order hasn't arrived by the expected delivery date, please check the tracking information provided in your shipping confirmation email. Sometimes, there may be delays due to unforeseen circumstances such as weather or courier issues.
If the tracking information shows that your order is still in transit or delivered, and you haven't received it within a reasonable time frame, please contact our customer service team at shop@vacalon.com or 800.729.8192 for assistance. Kindly provide your order number so we can investigate the issue further and work to resolve it as quickly as possible. Your satisfaction is our priority, and we appreciate your patience and understanding.
I need a copy of my receipt/invoice.
For easy access to your invoices, simply log in to your account and navigate to your order history where you can conveniently print past invoices at any time. If you made a purchase without creating an account, please refer to the email confirmation you received after placing your order. In case you're unable to locate the email, no worries! We can promptly resend your invoice upon request. Should you need further assistance or require a copy of your invoice, feel free to reach out to our customer service team, and we'll be glad to assist you.
What is your return policy?
You can find our complete return policy by selecting “Returns” at the bottom of our website or by clicking Here.
My Account
How do I create an account?
Click on the Account drop-down at the top of the page and follow the “Register” link.
Do I have to create an account to order from your store?
No, creating an account is not mandatory to place an order with us. You have the option to checkout as a guest without creating an account. However, creating an account offers several benefits, including faster checkout for future orders, order tracking, and access to your order history. Additionally, having an account allows you to receive exclusive offers and updates. Whether you choose to create an account or checkout as a guest, we strive to provide a seamless shopping experience for all our customers.
How do I edit my account information?
To edit your account information, simply log in to your account on our website and navigate to the 'Account' section. From there, you'll be able to update your personal information such as your name, email address, shipping address, and password. Once you've made the desired changes, be sure to save your updates. If you encounter any difficulties or have questions about editing your account information, please don't hesitate to contact our customer service team for assistance. We're here to help ensure your account information is accurate and up-to-date.
I forgot my password.
If you've forgotten your password, don't worry! You can easily reset it by visiting the login page on our website and clicking on the 'Forgot Your Password?' link. You'll be prompted to enter the email address associated with your account. After submitting your email address, you'll receive instructions on how to reset your password. Follow the link provided in the email, and you'll be able to create a new password for your account. If you have any trouble resetting your password or don't receive the email, please don't hesitate to contact our customer service team for assistance.
Policies
Read about our policies
Terms and Conditions for Sale of Goods
Terms of Use
Privacy Policy
Secure Shopping
Additional Support
Can I buy your products from a dealer or distributor?
Vacalon has a worldwide network of distributors that handle our products. Please view our list of Authorized Vacalon Dealers for your local source for Vacalon products.
Where can I find an SDS or instructions for one of your products?
You can find our SDS and instruction library by selecting “MSDS” at the bottom of our website or by clicking Here.
Do you ship to locations outside the USA?
We currently only ship to addresses within the United States through our website. However, if you're located outside the USA and would like to place an order, please feel free to contact us at shop@vacalon.com or 614.577.1945.
Vacalon brand products are sold worldwide and are supported by a network of dealers that help better serve our customers.
Our customer service team will be happy to assist you in completing your purchase and providing information on international shipping options if applicable.